Member Story: Compass Simplifies Healthcare for Wasserman Sales Executive, Saving Him Time and Money
Compass Professional Health Services helps eliminate the hassles of healthcare for people like 30-year-old Marc Raiken, a senior director of athlete marketing and sales for Wasserman, a sports marketing and talent management company.
Time is at a premium for Marc, who develops corporate sponsorship opportunities for more than 100 golf personalities. Every minute he spends dealing with healthcare and health insurance issues is time he can’t spend serving clients and generating revenue.
For more than five years, Marc has used Compass healthcare navigation services and said it simplified his move from Florida to New York City when he needed to find a new primary care physician, dentist and ophthalmologist. His Compass Health Pro Kaylie Weaver leveraged Compass’ propriety database of 6.3 billion price points and more than 250,000 individual provider interviews to find highly-rated doctors that met Compass quality standards. These standards include that doctors are board certified, have clean medical records, have courteous staff and are accepting new patients. In addition, Kaylie transferred his medical records to his new providers, so he could focus his energy on his job.
However, Marc got a new appreciation for Compass when he was injured during his honeymoon in Australia. He had been wearing sandals when he sliced his foot on a jagged edge. This resulted in a nasty gash on his foot and a trip to the Emergency Room, where doctors X-rayed his foot to determine the severity of his wound; gave him stitches to help the wound heal better; and prescribed antibiotics to prevent a secondary infection.
The cost for the ER visit and the antibiotics ended up totaling $500, which he paid out-of-pocket. When Marc returned home from his trip, he contacted Kaylie to see if she could help him get reimbursed for the charges. He gave her the receipts and a note from the doctor that described his care, and after contacting his insurance company, Kaylie was able to get the charges reimbursed.
This was really a win-win situation for both Marc and his employer. Since Wasserman is fully-insured, Marc’s reimbursement didn’t impact Wasserman’s bottom line. In addition, not only was Marc reimbursed his medical costs, but because Compass handled the administrative paperwork, it allowed Marc to focus on his job — and saved HR time, since they didn’t have to get involved with helping Marc resolve the hassles with this overseas care episode.
“Compass was fantastic and saved me a ton of time,” Marc said. “Until people try Compass, they don’t realize how Compass can simplify healthcare for people. I always recommend it to our new employees.”