Member Story: Compass Removes Healthcare Hassles for Employee with Breast Cancer
Compass Professional Health Services helps remove the hassles of healthcare for people like 62-year-old Terralene Jean “T.J.” Nichols, an internal travel arranger at Freese and Nichols.
T.J. has worked for the 124-year-old architectural and engineering firm based in Fort Worth, Texas for 19 years. However, when her yearly mammogram revealed she had Stage 1 breast cancer, she had to devote her energy to getting well. Since this was an aggressive form of cancer, this meant undergoing nearly a year of chemotherapy and radiation treatment.
Before T.J. received treatment, she reached out to her Compass Health Pro Betty Seaton to have her screen her oncologist and ensure the doctor was in-network, board certified, cost-effective and had a clean medical record. To do this, Betty leveraged Compass’ propriety database of 6.3 billion price points and more than 250,000 individual provider interviews.
T.J. was continuing to work while she was receiving care and didn’t have the energy to review all her medical bills that were quickly beginning to pile up. To ease T.J.’s burden, a member of Freese and Nichols’ human resources team reached out to Betty and asked her to review T.J.’s bills to make sure she wasn’t being overcharged for the cancer care she was receiving.
Since no two bill reviews are the same, the bill review process can take anywhere from one week to months to complete. Her Health Pro Betty Seaton was happy to take over this time-consuming task for T.J. Compass Health Pros not only know how medical procedures are coded, but they also know the right questions to ask when calling insurance companies and doctor’s offices. They follow-up with all parties on a regular basis to ensure the process moves forward.
“I can’t say enough about Betty,” T.J. said. “She’s a miracle worker – she took care of the administrative paperwork and gave me peace of mind, so I could focus on getting well.”
The good news is that the aggressive treatment paid off and T.J.’s CT scan at the end of May revealed the cancer was gone.
“Compass was my security blanket, both financially and emotionally, while I was getting cancer treatment,” T.J. said. “I can’t say enough about the help I received.”