Member Story: Compass Helps Member Find Doctor that Saved His Wife’s Vision
Every day, Compass Professional Health Services helps people like Brian Angel find highly-rated doctors to help them address healthcare challenges. Brian saw the value of Compass’ healthcare navigation services when his Compass Health Pro helped him find a doctor to perform a procedure that saved his wife’s vision.
History of Degenerative Eye Disease
Brian is an employee benefits advisor for Bridgeport Benefits, a HR and benefits brokerage firm in Agoura Hills, Calif. His wife, Melissa, is 45-years-old and has a family history of degenerative eye disease, including cataracts and glaucoma – and her vision was rapidly deteriorating.
Melissa has always led an active lifestyle and is an expert horsewoman who has jumped horses since she was a child. However, her eyesight was declining fast, and she had to wear reading glasses and use a magnifying glass to just read a magazine. She was worried that her eyesight might become a factor in her jumping, and she didn’t want to wear prescription goggles while competing.
Like many people, Brian and Melissa didn’t know the difference between an optometrist and ophthalmologist. Vision screenings for glasses and contacts are typically performed by an optometrist, who is not an MD, while an ophthalmologist is an MD, who is licensed to practice medicine to treat the disorders and diseases of the eye.
Brian took Melissa to see a local optometrist to examine her eyes. However, the optometrist seemed more focused on convincing Melissa to purchase new eyeglasses with two prescriptions, rather than determining the cause of her vision problems.
In the end, Brian and Melissa weren’t comfortable with the optometrist’s recommendations and wanted a second opinion.
Benefits Professional Turns to Compass for His Family’s Vision Needs
Brian’s company was talking to Compass, and he thought he would reach out and see if the healthcare navigation company could help his wife get a second opinion.
His Compass Health Pro leveraged Compass’ propriety database of 6.3 billion price points and more than 250,000 individual provider interviews to find the right doctor for Brian’s wife. She was referred to three in-network ophthalmologists, who were highly-rated and met Compass quality standards. These standards include that doctors are board certified, have clean medical records, have courteous staff and are accepting new patients. One of the three doctors was Dr. Rajesh Khanna, an expert in LASIK surgery and a refractive vision care specialist.
“I began to understand the value of Compass when I was standing in the ophthalmologist’s office Compass had recommended,” Brian said. “The doctor and I were going over a book regarding the cutting-edge eye procedure we were discussing when I noticed that he was the author.”
Dr. Khanna introduced Brian and Melissa to the presbyopic implant or Pi procedure, which he helped pioneer. Previously only used for cataracts, this procedure can provide permanent vision and cataract prevention. Instead of a lifetime of glasses or contacts or the expense of LASIK surgery every 10 years, this procedure prevents cataract surgery downstream.
Results to Last a Lifetime
“As a result of her surgery, Melissa can now read the directions on a pill bottle without batting an eyelash,” Brian said. “What’s more impressive is that she won’t have to deal with the fear of glaucoma, cataracts or any other eye diseases.”
Dr. Khanna performed two outpatient surgeries on Melissa, one per eye. The day after each surgery, her eyesight was better than 20/20 and her vision will continue to improve as her brain acclimates to her improved eyes.
“This was by far the best experience that we’ve ever had in the medical field. We would have never found Dr. Khanna without Compass,” Brian said. “We’ll never be able to thank Compass enough for a lifetime of crystal clear vision!”