Compass Case Study: Essilor
Ryan Murry, director of benefits for Essilor of America, worked with Compass to relaunch its healthcare navigation services, ultimately doubling the employees’ utilization of Compass services over a 12-month period.
Five years ago, Essilor of America partnered with Compass to launch a pilot program, rolling out Compass’ healthcare navigation platform to a subset of its U.S. employee population and their families. The company saw employee Compass utilization plateau after a couple of years, hovering between 9 percent and 11 percent.
To improve top-of-mind awareness of Compass, the Essilor HR team worked with Compass to implement a coordinated, year-long communications plan, that included:
- Executive Endorsement Letter from the Senior Vice President of Human Resources
- On-site Meetings at 7 Locations
- Live Webinars
“It’s exciting to see that the employees are not only using Compass more, but they’re using Compass for the right types of solutions that are going help us to reduce our overall costs.”
– Ryan Murry, Director of Benefits
As a result of the coordinated communication effort, Essilor doubled Compass utilization from 10 percent to 21 percent over a 12-month period. Not only did utilization double, but the number of Compass solutions per user increased from 2.2 to 2.5 and the average savings per user jumped from $643 to $1,109.