Industry’s first digital healthcare concierge app
DALLAS — (March 8, 2017)— Healthcare technology and consulting company Compass Professional Health Services today introduced the Compass Health Pro Cloud™ mobile app. The new app provides a next-generation digital healthcare experience that personalizes and simplifies healthcare for employees and puts Compass’ healthcare navigation expertise in the palm of employees’ hands.
“Compass set the standard for creating a premier health benefits experience with our Health Pro® consultants. Now, we’re simplifying healthcare again,” said Scott Schoenvogel, CEO of Compass Professional Health Services. “With the Compass Health Pro Cloud app, we’re making it even easier for our members to get the healthcare answers they need, whenever they need them.”
The Health Pro Cloud app is helping fill a void left by traditional price transparency portals and medical shopping transparency tools.
“Medical shopping transparency tools are insufficient to consumer needs and will be replaced by a new generation that is better connected to the consumer experience and will increase consumer adoption and deliver greater value,” said Jeff Cribbs, research director in the Gartner Industries Research group. “They (current tools) are often unable to incorporate medical shopping during the most relevant touchpoints, such as when deciding on a course of treatment, interacting with a customer service agent to navigate benefits, managing wellness incentives or working through a care plan with a care manager.”
Health Pro Cloud’s intuitive interface is based on insights from more than 1 million healthcare interactions with Compass members and more than 10,000 hours of user experience testing and design. The easy-to-use app provides:
- Instant expertise to help employees navigate the complex healthcare landscape and receive instant answers to questions 24/7.
- Tailored recommendations that consider employees’ preferences, anticipate their needs and are based on Compass’ proprietary algorithms and context engine.
- Expert support from employees’ personal Compass Health Pro consultant to answer detailed health benefit questions and provide extra help with important healthcare decisions.
- Organization tools that conveniently update employees’ healthcare history– including past doctors, procedures and prescriptions.
The Compass Health Pro Cloud app is part of the Compass Navigator solution that provides employees with comprehensive support throughout their entire healthcare journey, including:
- Patient Advocacy Support to help employees understand their healthcare benefits, maximize their benefits when they need them and remove the hassle of reviewing problematic medical bills and scheduling doctor’s appointments.
- Decision-Support Services to help employees find quality providers and care, save money on medical care, pay less for prescriptions and connect employees to other programs like telemedicine and disease management.
The Health Pro Cloud app is available for download in both iOS and Android formats. Contact your Compass representative for availability for your employee population.
About Compass Professional Health Services
Compass Professional Health Services is a healthcare technology and consulting company that helps employers and their employees navigate the complicated and costly healthcare landscape. Since 2005, the Compass health navigation platform has created the premier health benefits experience for more than 2,000 companies and 2 million members, nationwide. Through an unmatched combination of smart technology and the friendly guidance of Health Pro consultants, Compass simplifies healthcare and helps employees make better healthcare decisions. To learn more, visit www.compassphs.com.