Compass recently achieved a major milestone, providing its 1 millionth health navigation solution. To celebrate, we’re sharing some of our favorite stories that show how Compass has touched the lives of our members. Today’s blog is the third in this series. To celebrate, we’re sharing some of our favorite stories that show how Compass has touched the lives of our members. Today’s blog is the third in this series.
Thirty-eight-year-old Charles Villard is a software developer for Tyler Technologies, a technology company that offers software solutions designed for the unique needs of state and local government organizations and school districts. He and his wife, Sheena, were high school sweethearts and today live in Bangor, Maine.
Five years ago, everything changed for them when Sheena was diagnosed with BRCA 2, a hereditary gene mutation that increases the risk for ovarian and breast cancer. As a result, she follows a specific protocol to identify cancer in its earliest stages, when it’s most treatable. Her care protocol includes:
- Having an internal ultrasound and blood work performed every six months
- Alternating between a mammogram and breast MRI every six-months
In May 2015, Sheena was talking to her Compass Health Pro Brett Fuller about performing a cost estimate for an iron infusion procedure when she mentioned she wasn’t sure if she could afford this procedure along with the upcoming MRI that was part of her BRCA 2 care protocol. Brett did some research and found a high-quality, cost-effective imaging center for her MRI, saving her $1,200 — so she could afford both procedures.
As luck would have it, this MRI saved her life. The procedure revealed that Sheena had an early stage of an aggressive form of breast cancer.
“The oncologist has said multiple times, ‘If Sheena had not had that test, things would be very different.’ So thank you, Compass, for doing what you’ve done. It made the difference for us. It made the difference for her,” Charles said.
Sheena is currently receiving chemotherapy treatment to shrink the tumor prior to having a double mastectomy. Meanwhile, Brett is looking for an in-network plastic surgeon to perform her reconstruction surgery.
Charles describes his Compass Health Pro Brett is an advocate for his family, who has allowed him to focus on his wife’s health instead of all of the paperwork.
“Compass is an invaluable service,” Charles said. “Hands down, it’s the best service my company offers.”
A Health Pro since June 2014, Brett joined Compass because he wanted to make a difference.
“I had known for a long time that healthcare had to change, and once I heard about Compass, I told my wife that either she applies or I drop out of grad school to apply — one of us needs to be part of the solution,” Brett said. “She got a position at Compass, and I knew I had to still be there to help others fix healthcare, so we now both work at Compass. And since then, I have brought my little brother on, as well.”
“It’s been a humbling experience working with Charles and Sheena,” Brett said. “Every one on my team who has interacted with a solution of theirs has helped Sheena and Charles immensely.”
Charles said he doesn’t know what he and his wife would have done without Brett. “I appreciate all that you have done, Brett. You have been instrumental in making this process as smooth as possible and helping my wife get the tests that have saved her life. Thank you for being there for us as we figure out what normal life will look like for us after all of this!”“You've been instrumental in...helping my wife get the tests that have saved her life.” Click To Tweet
Thank you to Charles and Sheena for letting us share their story!
- Article: Celebrating One Million Health Navigation Solutions: Providing One Family 108 Solutions in Four Years