Compass Professional Health Services helps people like Vasanth Sekar, a program delivery manager for NTT Data, by simplifying healthcare and making it easier to get the answers and care they need. Sekar really saw the value of Compass’ healthcare navigation services when he faced a major healthcare crisis in late 2017.
Thirty-four-year-old Sekar has worked for the international IT services provider for 13 years and lives in Montpelier, Vermont with his wife and 5-year-old daughter. There, he has 50 people who indirectly report to him and is responsible for managing program development for a client in the financial services and insurance industries.
Sekar began using Compass in August 2016, when he moved to Vermont. Initially, his healthcare needs were fairly simple; he reached out to Lindsey, his Compass Health Pro, to help him select a primary care physician, dentist and eye specialist for himself and a pediatrician for his daughter.
Compass removed the hassles of healthcare for Sekar. Because Compass loads health plan information for every member, all he had to do was let Lindsey know what he needed and she could immediately go to work on his behalf. For each request, Lindsey recommended three in-network healthcare providers, who were highly-rated and were known for their cost-effective care management practices and met Compass quality standards. These standards include that doctors are board certified, have clean medical records, have courteous staff and are accepting new patients.
Compass takes it even a step further and provides last-mile support. It will actually schedule the doctor’s appointment for members, making it easier for people like Sekar to take action.
However, Sekar gained a new appreciation for Compass when he was in excruciating pain and found himself making repeated visits to the emergency room. An ultrasound revealed that he had multiple, large kidney stones. Over the next 1.5 month period, Sekar went to the ER five times, had two ultrasounds and three surgeries to break up the stones.
Watch another Compass testimonial of an EnLink Midstream member coping with cancer: