As we start 2017, I want to bring you attention to real things that are happening to real people on employee health plans. The following stories are of Compass members and highlight something that is often hiding in plain sight: Employee health benefits often don’t alleviate the real suffering experienced by employees and their families. By working with Compass, employers are giving their staff the services and tools they need to solve their real-world problems with health plans and insurance.Benefits often don’t alleviate the real suffering experienced by employees and their families. Click To Tweet
Story 1: Member with Constant Pain and Vomiting
One Compass member is a 22-year-old college student, whose father is employed at a municipality and she is on her father’s insurance plan. She had extreme abdominal pain and was vomiting daily—for months. In the previous year, she had been hospitalized twice, been to the ER multiple times, was on 15 medications and saw a gastroenterologist regularly. Despite being under the regular care of a specialist, her condition was becoming worse. Things had gotten so bad that she had to drop out of school and quit her part-time job. She and her father worked with Compass to find a national specialist in chronic abdominal pain at one of the nation’s most renowned hospital systems, who diagnosed her with a condition called gastroparesis, a condition that affects the stomach muscles and prevents proper stomach emptying. She traveled to see him and was enrolled in a dedicated, intensive three-week outpatient program involving gastroenterologists, pain specialists and psychologists because the part of the body that has the second most neurons after the brain is the digestive system. After being in that program, her medications went from 15 to 1. She was not only able to restart school, but she restarted her part-time job as well. This was life changing, not only for her, but for her father as well. He emailed his Compass Health Pro, saying, “My daughter is really excited and finally has hope. I haven’t seen her this happy in two years.”
Story 2: Member Experiencing Billing Confusion and Out-of-Pocket Costs
Compass has another member who is an employee at a corporation that is a household name in America. This company is known for its friendly and positive employees and they strategically use their customer service as a differentiator in the marketplace. This member was overwhelmed with many provider bills for her sons. Not only were these bills financially significant, but dealing with them was emotionally exhausting. Keep in mind, her challenges were related to her benefits. Healthcare for her sons is supposed to be an employee benefit, not a nightmare. Compass worked on her medical bills for several weeks and brought the challenges to resolution. The employee sent us the following note:
“You are AMAZING! I can hardly express how grateful I am for all of your help in sorting through the piles of medical bills that my two sons recently piled up. Not only did you save us money, you helped us get onto reasonable payment plans and most importantly gave us peace of mind that, in the end, the bills were correct and fair and we could move forward with confidence that things were right.
Before I called you, I was on the phone with insurance companies and doctors’ offices in tears on a regular basis. Truly, I can’t thank you enough for what you did for me and my family.
I tell all of my friends about what a wonderful service Compass is and especially how wonderful you are. Thanks so much again. You are an angel.”
The commonality of these two stories is that the employer benefits for these two people were not viewed as a benefit at all, but rather as real detractors to their quality of life. The first person was receiving poor quality care, resulting in a deterioration of her medical condition. The second person was financially and emotionally distraught because of billing confusion. Without Compass, these low value employee health care experiences—that their employers were paying almost $10,000 per employee per year for them to have—would not have been corrected.
But, it doesn’t have to be that way. More than 2,000 employers have partnered with Compass to find a solution and make employee health benefits a REAL benefit for employees. Their employees are realizing the true benefits of being empowered consumers of healthcare services.
- Celebrating 1 Million Solutions: Providing One Family 108 Solutions In Four Years
- Celebrating 1 Million Health Navigation Solutions: A Friendly Voice in a Time of Need
- Celebrating 1 Million Health Navigation Solutions: Helping Save Lives, One MRI at a Time
To learn more about Compass, visit www.compassphs.com