Does that mean what I think it means?? I’m about to shed happy tears if so. $20 is definitely doable. Thousands upon thousands was not. Words just can’t explain how outstanding you guys have been through everything. Thanks so much!
I just wanted to let you know how very happy I am with Compass and especially with the service you personally have given me. It is so important to know I can get answers to my questions in such a timely manner. When a person is in pain, sick, or in need of medical answers, it is very reassuring to know that someone understands the urgency and gets you the help you need as soon as possible!
Susan Ringhausen-Fair—I work for the City of Garland and we recently brought on Compass as a service for our employees. I have to say, I began using them right away to assist with finding a doctor and a physical therapist for a shoulder issue. They found several matches to work well with my home location, work location, and travel route. Additionally, since I just switched insurances as a new employee, I had to switch all my presriptions. Jordan White has been a TREMENDOUS help to me. She followed up quickly (even during hours when I would not have thought she would be working), was always professional, and the level of information given was invaluable! I highly recommend Compass. Once you experience their quick service, you will give up the struggles of doing it yourself. They saved me hours and I didn't have to use work hours to do all the footwork myself. THANK YOU COMPASS and THANK YOU JORDAN!!!!
Kim Broughman—Compass has been so helpful for me and my family. Hadley has such a friendly and welcoming voice and demeanor about her that she makes you feel that there is no question that is a stupid question. She spent so much time with me on the phone and wrote out an email for me to break down all three different health plans to help me decide which one would be the best fit for my family's needs. I will definitely refer her to all my company friends and my family members to call her when they have any questions about our health needs. Thank you so much Hadley!
Kara Holmes—I have Compass through my employer! They are wonderful and have saved me countless hours on the phone setting up appointments with a new PCP and with presciptions! They saved me over $200 in the last few months on presciptions! Courtney R. ans Lindsey D are wonderful!
Tiffany Schulz—I have been using Compass to help me navigate finding doctors covered under my insurance plan for just over 2 years. The stress that has been avoided by having this service is worth it's weight in gold. I communicate my needs and within a day or two I have the names, years in practice and expected wait time for an appointment of the top 3 doctors in my area. In the past six months Compass had assisted me and my husband in finding the right family doctors as well as others doctors that fit our individual needs. Most recently Taylor Hale had assisted with our family's needs. The level of attention and kindness demonstrated towards me made me feel comfortable in asking for help. If you are contemplating using Compass to help you or your business with the services that they provide, you will not regret doing so.
Roger Aninag—Thank you for searching and recommending to me several Cardiologists who conducts much cheaper nuclear stress tests (almost half) here in Houston, than what my personal doctor costs. I have yet to see my own doctor next week and discuss your proposal, hopefully with this, they could much or lower their charges. However, with his advise, I could be able to choose which doctor I should go to. Thank you again for your professional services.
Clare Wilson—I've had access to Compass Health Services for a number of years now, but never knew how to use my healthcare advocate or what types of services were offered. I recently started a new job and my coworker was bragging about how much Compass had helped her and how great our advocates were, so I decided to ask for help with something. I was blown away by the level of service I got from Akala Cook and the rest of her team. I had different recommendations for doctors, appointment times, and a detailed snapshot of what each doctor would cost. The details included what portion I would have to pay, and they even made my appointment for me! Since then, Akala has helped me with billing questions, making appointments, figuring out tricky insurance questions, and organizing healthcare paperwork for my husband. It is SO helpful so have support like this when you're busy at work. THANK YOU to Akala and her team at Compass for providing such GREAT service!
Elizabeth Borden—If your employer is not offering Compass Professional Health Services as a health benefit you are missing out on a great benefit. I never have any lab work or surgical procedures without consulting with Compass first. They have saved me thousands of dollars in unnecessary out of pocket expenses.
You have been such a huge help and have saved me HOURS of time. Before I knew your services were available, I had no luck locating a new doctor or dentist for my family and I. Every time I have contacted you, you have been prompt with responding and very informative. Your services have been greatly appreciated. The Dr’s / Dentist you have referred us to have been wonderful as well. I will definitely ask for your assistance again in the future knowing I will get the exact results I need. Thanks again!
I just wanted to let you know what a tremendous help Compass was to me in helping to resolve a medical claim. I emailed them with details and they have already resolved the issue and saved me $4,290!!!! I will definitely use Compass for future needs.
This is a fantastic service and a huge benefit to those of us that need a little extra assistance in navigating our options. The information and documents you supplied were concise and complete. With your help, I feel confident that I have the information necessary to make the best decision for my family. I never would have figured this out on my own! And I greatly appreciate the exceptional customer service you provided.
I would be delighted to tell anyone about my great experience with Compass and how professionally and courteously you handled my requests, both for myself and my daughter. I am so happy to have this service. I have always been one to research things, take my time trying to make good choices in almost every area of my life but doing research for all things medical has always been a very time-consuming chore. Now Compass does the legwork while I can continue doing my job. And it’s a win-win because my company saves money and I save money. I’m grateful for this service and will recommend it at every opportunity.
I can’t thank you enough for all the wonderful help and superb service you have provided this past year. You have consistently shown a kind and empathetic disposition to all the various medical and insurance situations for me and my family that you have assisted with. But not only that, you have also been technically proficient, efficient, and thorough in researching and responding with all the solutions. I would highly recommend the service you provide, both in the excellent quality of service as well as in the very competent way in which you have handled each and every request I had.
Thank you! I'll definitely be going to a different provider than I had originally seen. It's a $10,000 savings!
I’d like to thank you for all your guidance and directions over the past months; none of what you have accomplished over this long stretch of time would ever be anything I would have time to do and your help was so very valuable. You have unending patience and utterly unwavering determination. You are exceptionally responsive and, perhaps what matters most, both knowledgeable as well as resourceful. I can’t thank you enough for looking out for me and I hope I never find myself in such difficulty again.
Amy Deweese Moore—I used this service for the first time recently, and it was invaluable. Compass had a cost estimate of a procedure within 24 hours. The procedure was going to cost much more than I ancipated, so I am delaying it until 2015. Very helpful information!
Here is the final nail, this should close my case!!!! Thank you so much for all your help in getting this resolved, it has been a pleasure working with you. Your insight and guidance made this very frustrating nightmare manageable, I was able to get some sleep this past year and half. You saved me $30k+ in balance billing and $100k+ in denied charges.
Jill Bowen Vigliotti—This company -- Compass -- has restored my faith that there are still a few people out there who still care about doing a good job. They are fast, friendly, efficient, and unbelievable competent in a world that seems to have lost those characteristics! They have helped me find affordable doctors who take my insurance. There are no surprises -- they even tell you what it's going to cost out of pocket. They have recently found me an eye specialist as well as in-home physical therapy for my husband. And each time I've called them, they have had answers in LESS than 24 hours. This is an employee benefit that I really need and use. They make the phone calls for you while you are able to continue your work day!! I cannot say enough about this service!
Thanks so much. There is a place in heaven for people like you! What can I say…EXTREMELY professional and prompt! While there may be debate about whether healthcare in America works, there is 150% universal agreement that the administration of healthcare is a jungle that you need 8 hatchets swinging like helicopter blades to chop through!! Your ability, both as a Compass organization, and as an individual, to get the system/insurance to simply work as it should is extraordinary.
Yahoo! I just received $2,325.26. I cannot possibly thank you enough for all the assistance you have provided to me for well over a year. Your knowledge, perseverance, efficiency, patience and downright "niceness" is laudable. If you ever need a testimonial I shall be more than happy to provide one. But, I suspect your excellent service speaks for itself. Forever grateful.
Just wanted to put it in an email about the difference your team made. Indeed, I took the email info that you sent me back to the doctor’s office…showed them EXACTLY what number and person to call. They did so, got it pre-approved, and it all went through fine. Without your efforts this would not have happened. It goes without saying that that the healthcare system puts the average person at a disadvantage because of the bewildering systems of codes, pre-authorizations, etc. You help us navigate that landscape. Your personal efforts to get the exam coverage understood in detail, and communicated to me in a timely and precise way was greatly appreciated. You folks are pros!
Jimmie Bettle—Working thru Compass saved me almost $1500 in out of pocket expenses for my MRI... I love it!!! $340 vs $1800...
Lisa Mobley Russell—I have used this service on a regular basis for years now. I can honestly say it has actually changed the quality of my life for the better!!! Katherine & Madelon are absolutely wonderful to work with. The comfort of having them & their associates to assist me with medical bills, insurance issues, handle disputes, doctor & dentist referrals & questions, etc has enabled me to concentrate on my own health without the stress of dealing with these matters. They have saved me hundreds of dollars resolving disputes! I trust them completely. I can't thank them enough for ALL they have done for me & my family. I think of Katherine & Madelon, and their company as a true blessing in my life!!!
Amanda Rutledge—Margaret Luedecke assisted me with a variety of doctor, hospital and specialist's bills after I had surgery. On the first go-round, she found an error that saved me $1,500. She also worked diligently to make sure that my insurance provider and doctor's office exchanged all the necessary paperwork to settle my bill. As stressful as everything was at the time and trying to get back to work, she completely put my mind at ease with her professionalism, expertise, and prompt followups. I could focus on my recovery, instead of stressing over hours of figuring everything out. Thank you Margaret! You're a life-saver!