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Our Members Say It Better Than We Do.

"Does that mean what I think it means?? I’m about to shed happy tears if so. $20 is definitely doable. Thousands upon thousands was not. Words just can’t explain how outstanding you guys have been through everything. Thanks so much!"

"I just wanted to let you know how very happy I am with Compass and especially with the service you personally have given me. It is so important to know I can get answers to my questions in such a timely manner. When a person is in pain, sick, or in need of medical answers, it is very reassuring to know that someone understands the urgency and gets you the help you need as soon as possible!"

"I work for the City of Garland and we recently brought on Compass as a service for our employees. I have to say, I began using them right away to assist with finding a doctor and a physical therapist for a shoulder issue. They found several matches to work well with my home location, work location, and travel route. Additionally, since I just switched insurances as a new employee, I had to switch all my presriptions. Jordan White has been a TREMENDOUS help to me. She followed up quickly (even during hours when I would not have thought she would be working), was always professional, and the level of information given was invaluable! I highly recommend Compass. Once you experience their quick service, you will give up the struggles of doing it yourself. They saved me hours and I didn't have to use work hours to do all the footwork myself. THANK YOU COMPASS and THANK YOU JORDAN!!!!"

— Susan Ringhausen-Fair

"Compass has been so helpful for me and my family. Hadley has such a friendly and welcoming voice and demeanor about her that she makes you feel that there is no question that is a stupid question. She spent so much time with me on the phone and wrote out an email for me to break down all three different health plans to help me decide which one would be the best fit for my family's needs. I will definitely refer her to all my company friends and my family members to call her when they have any questions about our health needs. Thank you so much Hadley!"

— Kim Broughman

"I have Compass through my employer! They are wonderful and have saved me countless hours on the phone setting up appointments with a new PCP and with presciptions! They saved me over $200 in the last few months on presciptions! Courtney R. ans Lindsey D are wonderful!"

— Kara Holmes

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Problem Medical Bills: Top 4 Common Reasons of Error

As healthcare consumers have out-of-pocket expenses related to medical care, they often either (A) need to pay in person at the doctor’s office/hospital or (B) pay an amount that is sent to them in a bill from the doctor’s office/hospital.  With the growth of high-deductible health plans and consumer-directed health plans, people are needing to pay an amount other than a predetermined copay—of, say, $25 for example. The amount that the healthcare consumer must pay is the allowed amount—or some portion of the allowed amount—with the remainder of the allowed amount being paid by the insurance coverage. The allowed amount1

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